Refund policy

Camoufit

Australia, United Kingdom, New Zealand and United States.

Address: Zinkstraat 24, 4823 AD, Breda, Netherlands
E-mail: info@camoufit.com
Phone: +31616882101
Contact form: https://camoufit.com/pages/contact

30-Day Easy Returns

At Camoufit, we want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return process.

Return Policy Overview

Return period: You must notify us of your intention to return an item within 30 days of receiving your order. Once your return has been authorised, the parcel must be dispatched within 7 calendar days.
Product condition: Items must be unused, in original condition, and returned in their original packaging.
Easy returns: Returning your item is simple, and our customer service team is ready to assist you.

Return Shipping Costs

Defective products: No cost to the customer. This applies if the product was delivered incorrectly, damaged during transport, or is otherwise defective.
Change of mind: The actual return shipping costs are the responsibility of the customer. This applies, for example, if an incorrect item was ordered, the item does not fit, or is no longer desired. Return shipping costs are always borne by the customer and are non-refundable.

How to Return an Item

Contact us: Send an email to info@camoufit.com including your order number and the reason for the return.
Receive instructions: You will receive a return authorisation, our international address and step-by-step instructions from us.
Package the item: Carefully package the item in its original packaging, including all accessories, labels, and documentation.
Return label: The customer must purchase a return shipping label themselves, print it, and attach it to the package.
Return shipment: Drop off your package with the shipping carrier specified in the return email.

Return Authorisation Validity

Once your return request has been approved and return instructions have been provided, the return package must be dispatched within 7 calendar days. Proof of shipment must be provided upon dispatch. If no proof of shipment is received within this period, the return authorisation will automatically expire. If the original 30-day return period has also expired, a new return request cannot be accepted.

Refund Process

Inspection: Once we receive your return, we will inspect the item to ensure it meets the return conditions.
Refund: After successful inspection, the refund will be processed. Depending on your bank or payment provider, it may take up to 7 business days for the amount to appear on your original payment method.

Exchanges

Would you like to exchange an item for a different size, colour, or product? No problem. Simply contact us and we will be happy to assist you quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain items are excluded from exchanges or returns. These products are clearly indicated in the product description.

Please visit our FAQ page or contact our customer service team if you have any questions.